DR. JOHANNES HEIDENHAIN GMBH, headquartered in Traunreut, Bavaria, is a high tech company  producing linear and angular encoders, rotary encoders, digital readouts and numerical controls for high-precision tools and manufacturing machinery for electronic components. They currently employ about  5,000 persons in more than 50 countries.

HEIDENHAIN is using OMNITRACKER Stock & Order Management and ITSM Center  for organizing  their internal IT   purchase requisition process from creation via the OMNITRACKER Web Shop  to the entire lifecycle of  IT  assets including interfaces to 3rd party systems for e.g. client management. This introduction project will be followed by the implementation of further processes based on the OMNITRACKER ITIL framework.

“Lenenergo” – an open joint stock electric power company, one of the largest distribution and network utilities in Russia, would like to announce about the successful deployment of processes in incident, configuration and user service request management.

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Malteser Service Center, a part of Malteser Hilfsdienst in Germany, decided for the implementation of OMNITRACKER. In future, the operations center will be served by OMNITRACKER in the range of “assistance abroad” (pickup service, medical help) and “assistance at home” (accident assistance, care service, health service).

MICEX is the largest universal exchanges in Russia, the CIS and Eastern Europe. The MICEX exchange daily floors for trading stocks of about 700 Russian emitters. MICEX trading participants include about 650 organizations – professional participants of the securities market representing over 700 thousand private investors.

OMNINET announces successful deployment of an OMNITRACKER-based automated system for incident and user service request management at the MICEX.

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Cleverics company would like to announce the results of the implementation of OMNITRACKER solution for automation of its business processes.

The OMNITRACKER-based automation system was first put into operation in 2009 and got the name of CleverACTION. CleverACTION provided for quick automation of the main business processes, as it implemented the necessary functionality in the framework of a single application without participation of external developers.

Over the two years of system operation Cleverics engineers carried out some post-production finishing of the system, which allowed to enhance the functionality of CleverACTION and fully adapt it in accordance with the requirements to the company’s business processes. Namely, they set up a client tech support unit, implemented the integration with company’s website, completed a number of minor improvements (printing certificates for the participants of the courses, document and contract deadline control, employees workload recording and so on). With that, there were no significant changes, and the automation system is developing in the framework of its original architecture.

In the present time CleverACTION serves for the following tasks: sales management, contracts management, payments planning and control, document management, services management, keeping records on clients and consumers, customer tech support.

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